Upon inspecting any ticket, it is very clear that in many instances a ticket’s duration varies from the listed ticket times.
The above ticket has a start time of 10:30 AM and a finish time of 12:04 PM totaling 1 hour and 34 minutes. However, ticket duration begins when the previous ticket ends, and hovering over the duration will reveal the times being used to calculate the duration.
This ticket’s duration started at 9:10 AM so there is an additional 1 hour and 30 minutes that is not captured by the times on the tickets, hence the total duration of nearly 3 hours.
Special Cases
First Ticket of the Day
This ticket begins at the listed start time.
Prop Loads
Ignore the ticket times all together and use the average time all other tickets that day took to complete.
E.g.
| Ticket | Duration |
|---|---|
| 1 | 2 Hours |
| 2 | 3 Hours |
| 3 | 2 Hours |
| 4 | 1 Hour |
| Prop | Est. 2 Hours |
Partial Tickets
Have a flat duration of zero, as their time should be captured by the main ticket. See Bundling.